Frequently Asked Questions

Discover everything you need to know about GONA JEWELRY.

What materials are used in GONA JEWELRY pieces?

We use high-quality materials including 18k gold plating, 925 sterling silver, and premium stainless steel. All our pieces are hypoallergenic and free from nickel and lead to ensure comfort for sensitive skin.

How should I care for my jewelry to ensure it lasts?

To maintain the shine, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided GONA pouch when not in use and clean gently with a soft, dry cloth.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.

Do you offer a warranty on your products?

Yes, every GONA JEWELRY piece comes with a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.

Can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.